How to refer a patient:
PLEASE NOTE: Our referral process has changed as of February 2026​​
The Priority Patient Program with the Health Connect Registry has been phased out.
The High-Complexity Care Teams now accept referrals directly again.
Please click the link below for our updated referral form.
WE DO NOT ACCEPT PATIENT SELF-REFERRALS UNDER ANY CIRCUMSTANCES
This service is resource-dense and we reserve it for patients who truly cannot be served by any other service. REFERRAL DOES NOT GUARANTEE ATTACHMENT. See below for ideas on other resources
IMPORTANT TIPS:
- We receive an overwhelming number of referrals. We try to respond within 3 months, no guaranteed wait time
- We do our best, but most referral forms that are incomplete result in the patient not being attached.
- If a patient has a score of 10 points or greater on our referral form, it is more likely they will be attached
- If there is additional context, send a succinct email to spencer.cleave@islandhealth.ca for Westshore and glen.manders@islandhealth.ca for Victoria
- By referring you give us permission to update the patient's status on the Health Connect Registry
- For Patients with complex single-system or internal medicine only issues - consider referring to local UMAC clinic
- For Patients with complex psychiatric illness but no physical illness - consider referring to MHSU or CARES or HUB
- For Pediatric patients who are single system or physical multi-system - consider referring to pediatrics
- For Geriatric patients without complex psychosocial overlay consider outpatient geriatrics referral
- For Urgent Medical Visits on the Western Communities, check out the Colwood Family Practice Urgent Appt Clinic
https://www.colwoodfamilypractice.com/urgentappointmentclinic
- For FND Consults - we consult ONLY for Management. Diagnosis is made by Psychiatry and Neurology. We will not accept if we do not see Psych and Neuro (or sometimes Physiatry) consults attached. FND Consults are by rare exception only for patients with high acute care contact. FND Group is funded out of pocket by HCCT Clinicians, we under no obligation to accept unless we deem appropriate.