About Our High-Complexity Care Team
The High Complexity Care Team (HCCT) is an innovative program in the Primary Care Network (PCN)s of Greater Victoria, BC. HCCT is a multi-disciplinary primary care program dedicated to providing the highest quality care to patients with highly complex health needs. It has been formed in partnership with Island Health, the Ministry of Health and the Divisions of Family Practice.
Who We Are
The High-Complexity Care Team is a multi-disciplinary primary care program with a mandate to serve the most medically and socially complex patients in the Greater Victoria Area. We attach and provide longitudinal full-service primary care from birth to death. We generally do not provide inpatient, maternity or long-term care facility care. Our methodology is correlated with significant improvements in health-related quality of life and reductions in acute care use. We have two sites and teams, one based at Eagle Creek Medical Clinic by Victoria General Hospital and the other on Richmond Road across from Royal Jubilee Hospital, with
some team members working on both teams. We have family physicians, NPs, RNs, Social Work, Private Psychiatry Consult Liaison and we collaborate with various PCN services such as Pharmacy as well.
Our team consists of family physicians, NPs, RNs, Social Work, Private Psychiatry Consult Liaison and we collaborate with various PCN services such as Pharmacy dedicated to serving patients with complex health needs in the Greater Victoria area.
We exclusively accept patients on the Provincial Government's Health Connect Registry who are flagged for the PCN Priority Patient Program, and exceptional cases from Acute Care and other organizations.